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Privacy policy

Dear Guests!

The privacy and security of your information is very important to us. Whether you are booking a room or are a member of one of our loyalty programs, we want you to trust that the information that you have provided to us is being properly managed and protected.

We have prepared this Privacy Statement to explain more about who we are and how we collect and manage your information.

Who we are

This Privacy Statement is issued by and covers information collected and used by us in the course of our business.

Information we collect and how we use and share it

We collect and use personal information if you make a booking through our reservation system, stay at our hotel or participate in one of our loyalty programs

Information we collect: We collect information from you when you make a booking through our reservation system on website. Information collected during the course of the reservation and during your stay may include:

  • Your name, email address, home and business address, phone number, nationality and payment card information;
  • Information such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests to the hotel.

This information may be provided to us directly when you make a reservation through our website, directly at the hotel. In some cases we may receive this information from a third party, such as when you book through an online travel agency.

How we use this information: We use the information collected from you primarily to fulfill your hotel reservation. Prior to your stay this may include sending your information to the hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.

In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications for products and services that we believe would be relevant for you. We also may use information related to your stay to display targeted advertisements on our websites or on third party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new services and other market research.

Who we share your information with:

We do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:

  • when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or property;
  • when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process;

How we secure your information

We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure; however, we take steps to ensure that appropriate security safeguards are in place to protect your information.

Children

Our websites are not intended for children and we do not intentionally solicit or collect personal information from individuals under the age of 18. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all commercially reasonable steps to delete that information. In limited instances, we may have a campaign or program targeted towards children. In these instances details on the information practices will be presented within the terms and conditions of the program or campaign.

How to contact us

For any questions or concerns regarding this Privacy Statement or our data privacy practices, please contact us:

  • By email: info@sevastopol-hotel.com.ru
  • By post: Sevastopol, 8, Nakhimov Avenue, 299011, Russia
  • By phone: +7 (8692) 53-90-60
  • By fax: +7 (8692) 53-90-71

Changes to this Privacy Statement

In some instances, we may have to change, modify or amend this Privacy Statement in order to comply with the evolving regulatory environment or the needs of our business. Subject to any applicable legal requirements to provide additional notice, any changes to this Privacy Statement will be communicated through our websites and mobile applications. However, if there will be changes made to the use of your personal information in a manner different from that stated at the time of collection we will notify you by posting a notice on our website for 30 days prior to the changes taking effect.